PRIVACY & CONFIDENCIALITY
We like to be transparent with everything we do. In respect to you and our business relationship, we are committed to protecting and respecting your privacy and the data you provide us with.
This Privacy & Confidentiality notice includes information on how the personal data you provide to us will be processed. You will also find information about your rights in regards to the data, how we collect it, what kind of data we collect or how long we keep it.
For other information regarding our services, you will find more details in our Terms & Conditions. You can also contact us via email at any time at office@zenos.ro or by telephone at +40744.620.410.
the personal data we collect and the reasons
In order to provide our services to you, we need to know you better. This is why we need to collect your personal data.
Every time you sign up for our marketing communications or newsletter, browse our website or use our website's services (www.zenos.ro), we collect data.
We do this in order to provide the best experience and to gather relevant information that will benefit both you and us.
The data we collect include: your name, your email, your preferences regarding our services or any other information you provide us with while browsing our website.
We collect and process only the data that is required to allow us to provide our services to you.
We collect your email address in order to send you the requested information; we collect your telephone number so that we can contact you if requested, regarding the services or products that you are interested in.
Your email address is also collected when you sign up for email newsletters. We also collect and process your personal data for direct marketing activities, after we will ask for your permission or consent to use your personal data. After giving your consent to our use of your personal data, you are entitled to withdraw this consent at any time.
When you contact our team, we may collect additional data to help us understand your preferences, resolve any queries, marketing, the website or any other queries.
We may collect and process interaction data about your browsing on www.zenos.ro, for the pages you visit.
We may be required to use your data to meet a legal obligation or to protect your interests.
HOW WE USE YOUR PERSONAL DATA
Once you visit www.zenos.ro, we will collect the minimum personal data necessary to allow us to provide you with the best website experience. We may use the data of your visit to our www.zenos.ro website in order to improve and always keep our services relevant. This means we will look into how you came to our website, the services you are interested in, the length of your visit on our pages or how you interact with our website.
When you register on www.zenos.ro, we will collect your data and use your email address in order to keep you updated with emails such as newsletters, favorite services, items or updates. We may contact you via email regarding similar products and services that may be of interest to you. You can always choose to unsubscribe using the link at the bottom of the email.
When you sign up for our newsletter, we will ask you for your email. If you would prefer not to receive these emails, you can always unsubscribe using the link on the bottom of the email.
We analyze contact data and web browsing data to tailor our marketing communications, web site presentation and internet advertising to meet your preferences. We also collect data about your use of www.zenos.ro by using cookies. More data about how we use cookies is found in our Terms & Conditions, please take a moment to read it.
We will use the contact information that you provide to deliver service messages such as any changes to our Terms and Conditions or Privacy Policy, updates or other marketing or non-marketing communications.
who will process your data
Your personal data will be processed by the internal staff of Orizont Business Intelligence SRL, with headquarters in Bucharest, 5th district, owner of www.zenos.ro and “ZENOS” brand, as data controller. Our staff is trained and authorized to process the data. Your personal data may also be processed by other companies, instructed by Orizont Business Intelligence SRL. Under the data protection law, the data controller is responsible for ensuring that your data is held securely, that you are given accurate information about how your data is used, and that your rights regarding your data are respected.
We may need to use the services of other external suppliers, in order to meet or improve our business requirements. Therefore, your personal data will also be processed by other suppliers. They have been selected after an evaluation process and chosen for their professional services. Again, rest assured they will only process your data specifically under our instructions, with high competence and in complete security.
We will need to transmit your personal data to third parties, in order to execute our contractual obligations and services. These third parties have also been evaluated in order to meet the highest standards of professionalism. They are compliant with the legislation on personal data processing. So rest assured, your personal data is in good hands.
Here are some of the third parties that will be processing your personal information: IT services companies, couriers, banking operators, marketing companies, distribution services companies.
DATA RETENTION PERIOD
We need to use your personal information data to fulfil our contractual obligations. Further on, we also use the data for marketing and improvement purposes. We will never retain your personal information for a longer period than required, unless the law permits or requires otherwise. Depending on the purpose, the data retention period varies.
Please read below to see how your personal data is retained:
For marketing: when you give us your consent to send you marketing communications, you can withdraw your consent at any time. Your marketing communication data are retained until you ask to be unsubscribed. Otherwise stated by you, we will consider your consent to be ongoing.
For analyze: when we use your personal data and browsing history for analyzes in order to customize the website and to show you personalized sales offers, we will keep the data for analytical purposes until you ask us to delete it.
For service use: when you provide us with personal data in order to use the services of www.zenos.ro, (such as newsletters or marketing communications), we will keep your data for this purpose until the termination of the service or until you cancel your subscription to the service.
When we use personal data for market research and satisfaction surveys, we will keep the data until you ask us to stop.
YOUR RIGHTS REGARDING PERSONAL DATA
You are lawfully entitled to be informed regarding what personal data of yours we are processing, where that data came from and how we are using it.
You have the right to ask us to correct any inaccuracies in the personal data we hold about you and to stop us using your data until it has been corrected. We want to make sure that your personal data is accurate and up to date and we will be happy to correct or remove data you think is inaccurate.
It is your right to withdraw your consent for processing for a specified purpose. If you have given us your consent to use your personal data for marketing, you have the right to withdraw your consent at any time by calling our team or clicking “unsubscribe” at the bottom of the marketing email received.
You also have the right to request the deletion of your personal data or to oppose our processing of your personal data.
You can request a copy of the data that we hold about you (and we will provide this to you free of charge once we have confirmed your identity). If you would like a copy of some or all of your personal data, please email or write to us using the contact details.
You can exercise you rights at any time by emailing office@zenos.ro.
To ensure that the data of our users are not subject to breaches or illegitimate use by third parties, we will ask you to confirm your identity before carrying out your request.
This Privacy Policy may undergo changes and additions from time to time. Where possible we will inform you of any changes, but please check the contents periodically.
security
Securing your personal data is as important to us as it is for you. This is why we work with the best technology in order to guarantee data protection. We work with specific technical and organizational security measures and use cryptography hash functions to protect your information.
changes to this notice
The present Privacy & Confidentiality Policy may need updates from time to time regarding changing in our services or privacy regulations. The changes will be posted on our website so you can always access it, please take the time to review this page from time to time.